Micah Solomon
Micah Solomon is the author of three business bestsellers as well as over 600 articles on customer service, the customer experience, and company culture for Forbes.com, Inc.com and other outlets, as well as being a world-renowned keynote speaker and consultant on customer service.
What is a Book?
What is a book? Why did the publisher hire me to write it and print all these copies? Why did I write, re-write, re-re-write, edit, and re-edit the content within? Why am I sprawled in the front hall manipulating packing tape to stick to the package and not to my forearm?
